FAQs – Ticketed Events
Please refer to the Terms and Conditions of your ticket for specific details for your event.
I cannot attend an event, can I get a refund?
I cannot attend an event, can I get a refund?
– As with all ticketed events, all sales are final and unfortunately we are unable to refund for any reason. If the event in question has sold out we will happily facilitate a resale for you. You are welcome to resell your tickets or pass them on to friends and family.
Do you accept cash and credit cards?
Do you accept cash and credit cards?
– The Decoy is able to accept cash however please note that change may be limited and smaller notes are encouraged. All major credit cards (including American Express) are accepted with a credit card surcharge of 1.62%, reflective of our costs.
It looks a bit rainy, will the event go ahead?
It looks a bit rainy, will the event go ahead?
– Our events run rain, hail or shine which may occasionally prevent the cruise from departure, in which case the event will be ran dockside. Unfortunately we cannot control the weather.
Please do not email us asking if the event is proceeding – we will contact you on the rare occasion that there are schedule changes.
Do you cater for vegetarians / GF / vegans / other?
Do you cater for vegetarians / GF / vegans / other?
– Yes, this is available as an add on to our ticketed events (please purchase tickets as required). For charters, your menu can be selected as required.
Please note we are not an allergen-free venue. While we take all care, our bar and kitchen handle nuts, gluten, dairy, and other allergens, so we cannot guarantee any item is 100% trace-free. Please ensure you bring any medications you may require.
Do Public Holiday surcharges apply ?
Do Public Holiday surcharges apply ?
– Yes, a 15% surcharge applies on all public holidays. This helps us cover the higher labor costs associated with penalty rates, allowing us to stay open and keep our team rewarded while they serve you on their day off.